Customer Service Policy
| 1. | Payment is required before your order can be delivered to you. |
| 2. | Smartstream Pty Ltd accepts the following credit cards for payment: American Express, Visa and Mastercard.
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| 3. | Smartstream Pty Ltd only offers Standard Mail via Australia Post as its standard delivery option (refer to restrictions section). We reserve our right to change the shipping carrier. Depending on stock availability, destination country and shipping carrier: |
| • | For Australian orders, delivery usually takes 3-4 business days. |
| • | For international orders (air mail), delivery time may take up to 1-2 weeks. |
| 4. | If for any reason we cannot fill in your order, a Smartstream/Qlicksmart representative will advise you within two business days of when your order will be processed and delivered. |
Restrictions imposed by the destination country
Every country has a specific list of articles which are prohibited or restricted. For details on each country, refer to the Australia Post International Post Guide.
Refund/Return Policy
| 1. | If your product is defective on arrival or incorrectly shipped, please notify Smartstream within 14 days of receiving the product. Return the defective or wrongly shipped product to us within 14 days of notification. |
| 2. | You will need to provide the following information, most of which will be on your invoice before we can offer a refund or replacement: |
| • | Name and contact details of original purchaser |
| • | Product code of product to be returned |
| • | Date of receiving the product |
| 3. | If you return a product because it was defective on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 14 days of receipt of invoice. |
| 4. | If the product is defective or incorrectly shipped (different to the one you ordered), upon receipt of the returned product, we will offer you to select either a replacement product or a refund by applying a credit against the credit card used for the original purchase issued for the original purchase price of the product and associated freight cost. |
| 5. | A copy of the purchase invoice must be included with the returned product. |
| 6. | You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returned to us in the original unopened packaging, it may be returned to you at your cost. |
Consumer Data/Privacy Policy
| 1. | We do not collect personal information when you visit our site unless you place an order or contact us via our web-based email form. |
| 2. | When you place an order you will be asked for the following personal information: your name, email address, mailing address, delivery address and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and shipping carrier for delivery of your order. |
| 3. | We do not share, sell, rent or barter any identifiable personal information to any third party without your permission. |
| 4. | When you submit feedback or questions via email, we will request your name and email address. We use this information solely to respond to your enquiries. |
Security Capabilities and Policy for Transmission of Payment Card Details
(Information supplied by e-commerce gateway provider. i.e. Westpac Banking Corporation ABN 33 007 457 141)
For credit card transactions, your information is secured by using 128 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.
Terms of Use
By using our website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. Smartstream Pty Ltd reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.
Smartstream Pty Ltd does not represent nor warrant that the information accessible via www.snapit.com.au is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.
Copyright
All content included on our website, such as text, graphics, logos, button icons, images, is the property of Smartstream Pty Ltd and protected by international copyright laws.
Permission is granted to electronically copy and print hard copy portions of www.snapit.com.au for the sole purpose of placing a booking order. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of www.snapit.com.au is strictly prohibited.
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